Shipping policy

Shipping Policy

1. Shipping Area

We currently deliver within Germany and to Austria, Belgium, France, Greece, Italy, Luxembourg, the Netherlands, Poland, Portugal and Spain.

Delivery to other countries is currently available only by prior individual agreement.

For individually made corporate gifts and larger business customer orders, the shipping terms agreed in the respective offer or contract shall apply.

2. Shipping Carrier

Orders are generally shipped with DHL. After dispatch, we will provide tracking information where available for the respective shipment.

Tracking information can be accessed through the shipping confirmation and the order status page.

3. Shipping Costs Within Germany

For deliveries within Germany, we charge a flat shipping fee of €4.99 for orders with a value below €50.00.

Delivery within Germany is free of charge for orders with a value of €50.00 or more.

The relevant order value is the value after deduction of any discounts and vouchers.

4. Shipping Costs to Other EU Countries We Serve

For deliveries to Austria, Belgium, France, Greece, Italy, Luxembourg, the Netherlands, Poland, Portugal and Spain, we charge a flat shipping fee of €13.99 for orders with a value below €99.00.

Delivery to these countries is free of charge for orders with a value of €99.00 or more.

The relevant order value is the value after deduction of any discounts and vouchers.

5. Processing and Delivery Times

Orders are generally processed and dispatched within one business day after the order is received or, where applicable, after successful receipt of payment.

Once handed over to DHL, the estimated delivery time is approximately 3–5 business days within Germany and approximately 5–10 business days to the other EU countries we serve.

Business days are Monday to Friday, excluding public holidays at the place of dispatch. Delivery times may be longer for remote regions or islands. Orders are not processed or delivered on Sundays or public holidays.

If a product exceptionally has a different delivery time, this will be stated on the relevant product page or during the ordering process.

6. Shipment Tracking

Once your order has been dispatched, you will receive a shipping confirmation containing the available tracking information.

You can view the current shipment status via the link included in the shipping confirmation or through the Shopify order status page.

Please note that it may take some time after shipment data has been transmitted electronically before DHL displays an initial tracking status.

7. Damaged, Defective or Incorrectly Delivered Goods

If a shipment arrives damaged, or if you receive an incorrect or defective item, please contact us as soon as possible at info@uugo.eu.

Please provide your order number and, where possible, attach clear photos of the goods and the shipping packaging.

Your statutory warranty rights remain unaffected. In the event of a justified complaint, UUGO will bear the costs necessary for subsequent performance.

8. Returns Under the Right of Cancellation

For returns made under the statutory right of cancellation, the consumer bears the direct cost of returning the goods, unless the goods are defective or were delivered incorrectly.

Further information about the right of cancellation, deadlines and the return process can be found in our Cancellation Policy and Return Policy.

Please do not return goods freight collect or without information enabling us to identify the return.